Returns Policy

If your item is damaged in transit, DSI shall, at its discretion, replace the product or refund the purchase price in accordance with the warranty condition.

The customer must refuse parcels delivered in a damaged condition.

Once you sign for it, the courier company will not accept liability for items damaged in transit.

If we ship you the wrong item we will replace the item or provide a full refund. To receive your replacement or refund you must return the original item to DSI. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

If the item received is faulty, please contact us for an RA number. If we confirm that the item was damaged before leaving our  warehouse, or was faulty out of the box, your item will be repaired or replaced by DSI free of charge. A refund may also be offered in some circumstances.

We are unable to accept a return if you've simply changed your mind or no longer want the item – sorry.

If after a period of time your item becomes faulty we will assist where possible with its repair or replacement.

DSI is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.