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Dark Star Imports

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Returns Policy

Our policy lasts 30 days.

We will always honor warranty returns but as non faulty returns cost us considerable time and effort in testing and checking, the following policy applies.

 

If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Items purchased 11-30 days prior will be subject to a minimum 20% restock fee.

Items purchased up to 10 days ago may be returned for a full refund.

 

Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and complete with all accessories and documentation as originally supplied.

Items with marked or damaged packaging will not be accepted.

 To complete your return, we require a receipt or proof of purchase.

 

Damaged Items:

If your item is damaged in transit, DSI shall, at its discretion, replace the product or refund the purchase price in accordance with the warranty condition.

The customer must refuse parcels delivered in a damaged condition.

Once you sign for it, the courier company will not accept liability for items damaged in transit.

 

Wrong Items:

If we ship you the wrong item we will replace the item or provide a full refund. To receive your replacement or refund you must return the original item to DSI. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

If the item received is faulty, please contact us for an RA number. If we confirm that the item was damaged before leaving our  warehouse, or was faulty out of the box, your item will be repaired or replaced by DSI free of charge. A refund may also be offered in some circumstances.

 

Sale Items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

I Changed My Mind:

We are unable to accept a return if you've simply changed your mind or no longer want the item – sorry.

 

Shipping Costs:

Shipping costs are not refundable under any circumstances.

 

Faulty Items:

If after a period of time your item becomes faulty we will assist where possible with its repair or replacement.

DSI is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.